![]() How Do You Measure Call Center Average Speed of Answer (ASA)?Īverage speed of answer is defined as the average amount of time it takes for a call center to answer a phone call from a customer. The most critical is to understand that average speed of answer is all about understanding the needs of customers and being able to provide them answers quickly. However, there are important differences between them. The concept is closely tied to (and often confused with) those of average handle time and first call resolution. This means understanding the metrics that need to be monitored, transcribed, and analyzed in order to glean actionable insights.Īverage speed of answer is one of the most important metrics for call centers to measure. ![]() ![]() Average speed of answer is, at the most basic level, about running an effective call center by finding the fastest path to having customers’ questions answered or issues resolved.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |